Dear Customer,

Thank you for placing an order with us. We appreciate your business.

Order Shipment: Please allow 24-48 hours for the production of your order before it is prepared and shipped. On average, shipping times range from 7-10 business days, excluding holidays. Tracking numbers will be updated as soon as your order is shipped. If you haven't received a tracking number after 5 business days, please email us at mtregaluniversal@gmail.com or call 231-333-8161.

Returns and Issues: If you encounter any issues, we offer a 100% money-back guarantee for defective or damaged products only. If you have concerns, please contact us. Mt. Regal will assess whether the item can be returned. Once approved, we will refund the full amount upon receiving the product. Please include your name and order number on the returned parcels.

Note: Refunds for packages in transit are processed upon their return.

Order Cancellation: You can cancel your order without any penalty as long as it hasn't shipped yet. If the item has already been sent, please use our easy return system to initiate a full refund.

Incorrect Address: If you've entered an incorrect address, please reply to your order confirmation email promptly to confirm the mistake. Alternatively, immediately notify us via email at mtregaluniversal@gmail.com or call/text 231-333-8161. We can update your address before the order is shipped, as changes are not possible once shipped.

Shipping Time: Shipping times vary based on your location, with an average of 7-10 business days. Longer times may apply if shipped from outside the US.

Additional Questions: If you have additional questions, please feel free to reach out to us via email at mtregaluniversal@gmail.com or call/text 231-333-8161. Provide specific details and we will work with you to find a suitable solution.

Thank you for choosing Mt. Regal. We value your satisfaction.

Best regards, 

Mt. Regal, LLC